Game crashes on Windows 10?

KauerGames

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I just published a game on GameJolt called "Warriors of Ari". Someone on Twitter said they were unable to play my game. I asked what operating system and antivirus does he have? 

He said that he's running Windows 10 and using Norton Antivirus, but when he selects New Game, he says the game crashes. So far this hasn't been an issue with other players, so I'm trying to find out what's causing this.

Is there additional software people have to install to play a Windows game made with the Stencyl Engine?

What do you think could be the problem?

KauerGames

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Perhaps I need to find more information on this person's system?

Vaibhav Sangwan

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Perhaps I need to find more information on this person's system?
I'm currently not running on Windows 10,so I can't test it.So,I suggest you to try your game in windows 10 yourself(if you haven't).

« Last Edit: February 28, 2018, 12:27:58 am by Vaibhav Sangwan »

KauerGames

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Yeah, I had my cousin test it out on her Windows 10 laptop. It works fine. So at least I know it's not the operating system anymore.

If it's just the one person then it's probably his/her laptop, it may be very old or incompatible for games.