Android app crashing

johnjanowskibsc

  • Posts: 90
Hi all,

So I have an app that works in both on the appstore and in amazon appstore. However the same app does not work on android. I have done some testing and the error that comes up is this:

java.lang.IllegalStateException
com.google.android.gms.common.internal.zzf$zza.zzc


I have googled and there are some helpful articles, even if they are a little hard to understand.

Has anyone come across this error before and knows how to fix? I will be ever so grateful!

John

Justin

  • *
  • Posts: 4347
Have you filled in the Settings > Mobile > Certificates (Android) page where it asks for the Google App ID?

For Live Support: Join our discord server and ping me @justin.
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johnjanowskibsc

  • Posts: 90
Hi,

I've got round to thins, finally! Thanks for the advice. I believe I have inputted the correct app id in google play settings.

https://play.google.com/store/apps/details?id=com.stencyl.crossbarkevin&hl=en_US

Not having an android device would someone be so kind to test this for me?!

Thanks

John

johnjanowskibsc

  • Posts: 90
Got some crash data now. Is anyone knowledgeable enough to tell me the problem? Thanks in advance.

Justin

  • *
  • Posts: 4347
I've updated Stencyl (b10340) to include a fix that hopefully should make that specific problem go away. However, there might be a different issue with your app that's the real cause of the game not working.

For Live Support: Join our discord server and ping me @justin.
I'm most often available between 8am and midnight Japan time. (GMT+9)