Cannot sign-in in Stencyl: Could not sign in because of networking issues.

mikewhodges

  • Posts: 3
I am running Stencyl in a school Windows network environment, which uses a Smartcache proxy server.

When I try to sign-in in Stencyl I get an error messages that flashes up and is only faintly visible but nothing else.  There is an error in the logs that says: Could not sign in because of networking issues.

Specifically:

[ERR] Could not sign in because of networking issues.
[ERR] 1) You could connect to our servers, located at http://www.stencyl.com.
[ERR] 2) Our servers are down.
[ERR] 3) Our servers have moved, and your DNS cache has not been updated.
java.net.ConnectException: Connection timed out: connect
   at java.net.PlainSocketImpl.socketConnect(Native Method)
   at java.net.PlainSocketImpl.doConnect(Unknown Source)
   at java.net.PlainSocketImpl.connectToAddress(Unknown Source)
   at java.net.PlainSocketImpl.connect(Unknown Source)
   at java.net.SocksSocketImpl.connect(Unknown Source)
   at java.net.Socket.connect(Unknown Source)
   at java.net.Socket.connect(Unknown Source)
   at sun.net.NetworkClient.doConnect(Unknown Source)
   at sun.net.www.http.HttpClient.openServer(Unknown Source)
   at sun.net.www.http.HttpClient.openServer(Unknown Source)
   at sun.net.www.http.HttpClient.<init>(Unknown Source)
   at sun.net.www.http.HttpClient.New(Unknown Source)
   at sun.net.www.http.HttpClient.New(Unknown Source)
   at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
   at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
   at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
   at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)
   at stencyl.sw.util.net.Uploader.sendNow(Uploader.java:181)
   at stencyl.sw.app.tasks.AuthenticateTask.doInBackground(AuthenticateTask.java:53)
   at stencyl.sw.app.tasks.AuthenticateTask.doInBackground(AuthenticateTask.java:29)
   at org.jdesktop.swingworker.SwingWorker$1.call(Unknown Source)
   at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
   at java.util.concurrent.FutureTask.run(Unknown Source)
   at org.jdesktop.swingworker.SwingWorker.run(Unknown Source)
   at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
   at java.lang.Thread.run(Unknown Source)

Our Smartcache proxy server does restrict access to some websites, but I don't have any problems accessing any part of the Stencyl site (that I've tried) from a browser.

If anyone can help me on what the specific error in the log means, or any specific URLs I need to make sure I can access, I'd be very grateful. I've attached the logs and the boot.txt file, in case that helps.

Thanks

Mike Hodges

mikewhodges

  • Posts: 3
Hi All,

Anyone got any info on this?  I've still got the same problem and I still can't work out what's causing it!

Thanks in advance for any help anyone can give me.

Mike Hodges

Hectate

  • *
  • Posts: 4645
Stencyl does have a setting for proxy servers. It's possible that even though the website is accessible that the network traffic from Stencyl itself is being blocked. It's worth checking what it might do, perhaps.
:
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Patience is a Virtue,
But Haste is my Life.
Proud member of the League of Idiotic Stencylers; doing things in Stencyl that probably shouldn't be done.