Subscribtion renewal problem


  • Posts: 64
I have requested subscribtion renewal two days ago and there is no confirmation letters, or money charging up to now.
So im not sure if everything goes right :)
Should i wait or maybe there was some mistake in payment information or else?

It would be great if you provided some kind of reminder that the expiration is due in a month.


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  • Posts: 17524
We sent you an e-mail on September 1st to the ilya@t******.com address you have on file. If that is correct, please check your spam box for the e-mail. If not, please use the Contact Us link to tell us the updated address.


  • Posts: 64
Got new letter with payment link, and money was charged successful.
There wasnt such letter on September 1st (and i havnt found it in spam). On 1st i got another letter - without links and any kind of useful information, something like "we got your request, keep waiting". So, i waited till now, before starting to think something goes wrong :)