[IOS/Android] Heyzap advertising (Interstitial & Rewarded Video) 2.9.3

robin can you check unity ads on iOS? i have them enabled for rewarded video ads and they are showing ok and the blocks are working fine  but once i have finished watching a video and i close it none of my touch events work anymore... and i have to close my game and restart it. I have seen several videos (adcolony, heyzap, chartboost) and this is only happening to me when a unity video is displayed. oh and on android all is working fine, this is just on iOS.

i'm testing on an ipad mini 2, ios version 9.1

Hi luismp

I don't what the problem is, i think its a openfl issue. I have the same with heyzap interstitial. I can't figger it out.
Still in investigate this.

Hi robin,

thanks for your answer. You are talking about iOS or this is happening to you on android also?? because i tested on android and i didnt have problems but maybe i missed something out.

edit: i can confirm that this is also happening to me on iOS for heyzap video interstitials and heyzap rewarded videos. On the other hand heyzap static interstitials are working fine for me sometimes , i showed 5 ads and two of them caused the issue... i've just re-tested on android and on my android device( version 4.4.2 ) chartboost, adcolony,heyzap,unity rewarded video ads are working fine. I will re-test regular interstitials on android.

edit2: i guess we can't use it for iOS at the moment since heyzap ads freeze the screen and we can't disable heyzap ads...

Yes only on IOS, Android is working fine.

I cant find the issue yet.. The IOS SDK is not working good with openfl i think.

Unity inter, Unity rewarded video, HeyZap video, and HeyZap rewarded video are fine for me. There's no crash or button glitches.  I'm on iPhone5 9.1 and my game is in landscape mode. Maybe I need to view them more to encounter the issues.

Unity inter, Unity rewarded video, HeyZap video, and HeyZap rewarded video are fine for me. There's no crash or button glitches.  I'm on iPhone5 9.1 and my game is in landscape mode. Maybe I need to view them more to encounter the issues.

it happens to me every time with those networks... maybe is happening on only some devices?? i dont know..i just have an ipad mini 2 and every time i see an ad of those networks none of my touch events works anymore. What touch events do you use in your buttons, the ones in the scene: "if mouse was pressed on actor" or are you managing it from the events of each actor itself?

edit: my game is also in landscape mode. I dont have problems when i see ads from the debug block , the issue appears when i actually show them in the game.

I use multi-touch event. One in an actor behavior and one in a scene behavior.

robin can you check unity ads on iOS? i have them enabled for rewarded video ads and they are showing ok and the blocks are working fine  but once i have finished watching a video and i close it none of my touch events work anymore... and i have to close my game and restart it. I have seen several videos (adcolony, heyzap, chartboost) and this is only happening to me when a unity video is displayed. oh and on android all is working fine, this is just on iOS.

i'm testing on an ipad mini 2, ios version 9.1

It is about HeyZap SDK. I talked with HeyZap team, they accepted there was similar touch-event problems on previous SDKs but they thought they fixed it. I am still waiting the latest non-beta SDK for solution.

Multi touch and on screen button behaviors have no troubles about it. But they are not useful like single touch events. You can create temporary solutions with them.

robin can you check unity ads on iOS? i have them enabled for rewarded video ads and they are showing ok and the blocks are working fine  but once i have finished watching a video and i close it none of my touch events work anymore... and i have to close my game and restart it. I have seen several videos (adcolony, heyzap, chartboost) and this is only happening to me when a unity video is displayed. oh and on android all is working fine, this is just on iOS.

i'm testing on an ipad mini 2, ios version 9.1

It is about HeyZap SDK. I talked with HeyZap team, they accepted there was similar touch-event problems on previous SDKs but they thought they fixed it. I am still waiting the latest non-beta SDK for solution.

Multi touch and on screen button behaviors have no troubles about it. But they are not useful like single touch events. You can create temporary solutions with them.

thanks for your answer!! i hope they'll release a new sdk to fix this soon... how long have you been waiting? ... so for iOS i have to wait until this is solved because in my current game i use single touch events a lot and if i change to multi touch i would have to recreate everything...

Waiting for a month i think. I think you should start convert your single touch events to multi touch. It'll be shorter.

Waiting for a month i think. I think you should start convert your single touch events to multi touch. It'll be shorter.

Ok, thanks

https://developers.heyzap.com/docs/changelog
I see that thet fix a bug in SDK 9.2.8. I have update the extension to SDK  9.3.3

With mulit touch events game will not freeze on my side, so that will fix it in te mean time.

So we have to wait till Heyzap fix this.

ok, thanks robin 

The bug has been fixed by latest Heyzap SDK.

The bug has been fixed by latest Heyzap SDK.

Ok thanks, i have updated the SDK's

So this is all up to date as of now?