Problems playing apps on newer devices[SOLVED]

Please help, 
I have recently uploaded my app to the app store AND google play store. However, it has come to my attention that when some people open up the app on android and ios it instantly crashes on them after they see the loading screen. When I test the app on my devices(iPod and Android Motorola), it works perfectly fine! As far as I know it does not work on Samsung Galaxy s6 and iPhone 6+. In my logs, the only problem it says is:
"Unable to locate DeviceSupport directory - Inside Xcode.app, copy & rename the most recent iOS folder to "Latest" (See: http://community.stencyl.com/index.php/topic,17240.15.html)"
and
"Warning: Could not find icon path: Icon-32.png".
I have figured it was unimportant since it worked on my devices.
Thanks to all that helps!

EDIT: I changed the 3x scaling and it worked! Very important to share this message so others dont have to go through the pain and time!

Hi oKeeg,
when you said "I changed the 3x scaling" you mean you had it selected , and Deselect it,  OR  that you didn't have it selected and you enabled it?
I don't have the scale 3x  selected (only 2x), and  have also received the message :"Unable to locate DeviceSupport directory - Inside Xcode.app, copy & rename the most recent iOS folder to "Latest"   

Hello,
I meant I had it unselected and I selected it and it worked great. It seems to have happened to some other people too.

hi , someone here?
I need help !!!!!


ty :*