Hi,
Thanks for responding. Basically the button to remove ads is not responding. I have checked all my settings in AppStore Connect - everything seems good. I have followed your helpful screenshots but I know there is something simple I am missing - which is frustrating. I have chosen just to remove it for now!
I am not going to fret about this as on reflection the game I am pushing this for is probably wouldn't generate much income via this method - as you've said, you've earned more money in one day on reward ads than on in app purchases across your apps.
Currently using Stencyl is a hobby and I wouldn't want to get bogged down and pull out any more hair on trying to solve this - I know I will get there but on another project.
Cheers
John