Galaxy S21 compatibility???

gcarne

  • Posts: 133
This is something happening on Android 11 device with the newest Stencyl versions, black screen with audio and crash when switching scene. Justin is already aware of this, we tried debugging while I had a phone running A11 but unfortunately we was not able to get a decent crash report. Then I had to return the phone so I reverted back to an older Stencyl version (build10616) that doesn't have this issue (but needs to get this patch -> http://community.stencyl.com/index.php?issue=1969.0)
Now that more people has an Android 11 device, it should be easier to restrict the issue and solve it.
You could ping Justin on Discord and see if you can retrieve a readable crash report.
Q1: I have the same problem with a black screen on Android 11. Unfortunately it has already been published to Play Store so I need to do something quickly. How can I get the build 10616? All I can find is the latest 10658.

Q2: How do I find out that the problem with the black screen has been resolved once it has been done? Will there be a message or post somewhere?

2wasted2

  • Posts: 43
So I've tried as much as possible and I can't figure it out, it's a big shame because my game is close to publishing and now I'm kinda stuck waiting as unfortunately there is this nasty bug.
I don't use Discord so if anybody can get some feedback from Justin and post in this thread it would be very much appreciated
Hopefully the devs can rectify this problem real soon as now there is a few people seeing it  :)

Cheers
Michael

« Last Edit: April 14, 2021, 11:24:43 am by 2wasted2 »

FMStudioGameDev

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  • Posts: 230
Q1: I have the same problem with a black screen on Android 11. Unfortunately it has already been published to Play Store so I need to do something quickly. How can I get the build 10616? All I can find is the latest 10658.
Are you on Mac or Windows? I can send you the mac build if you want

gcarne

  • Posts: 133
After testing also I can confirm that the "black screen problem" results in a crash on scene change. In other words, my game start with a black screen and after a slightly delayed block "switch to scene. . ." crashes. (This error is for me live on Play Store)

gcarne

  • Posts: 133
Q1: I have the same problem with a black screen on Android 11. Unfortunately it has already been published to Play Store so I need to do something quickly. How can I get the build 10616? All I can find is the latest 10658.
Are you on Mac or Windows? I can send you the mac build if you want

I am on Windows. I appreciate anything that could take me out of this unfortunate situation.

2wasted2

  • Posts: 43
After testing also I can confirm that the "black screen problem" results in a crash on scene change. In other words, my game start with a black screen and after a slightly delayed block "switch to scene. . ." crashes. (This error is for me live on Play Store)

OK that makes sense because I created a new test game with 1 scene that was with a white background and a sound file playing. When tested like that it just displays a blank screen but plays the sound so indicates it is running.
BUT...
When I test my game with scene changes like yours it crashes.
Very strange indeed.

FMStudioGameDev

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  • Posts: 230
I am on Windows. I appreciate anything that could take me out of this unfortunate situation.
I can fully understand how you feel, I've been in the same situation, but moreover one of my app was a paid app, so people got very angry since they payed, played for a while, then I had the brilliant idea of update the app so the ended up with a black screen... Luckily I always keep older Stencyl builds, so I could revert quite quickly.
Maybe you can ask on discord if anybody has an older build, people seems more active there.
By the way, for your second question, I've posted in the issue tracker, updates should appear in this post http://community.stencyl.com/index.php?issue=1996.0

cgilbertson

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  • Posts: 31
Thanks for posting to issue tracker. I"m in the same boat, 2wasted2. My game is complete, but I just can't get it to work without crashing on newer Android devices

gcarne

  • Posts: 133
FM Studio - yeah I know - I promised my paying customers an update with a few changes to it, did so, published it and informed that the upgrade was in. At the time I had A10 on my testing device and only upgraded to A11 today. I cannot revert to my backup, I can only hope to get a b10616 from someone and that my customers don't start beating me up.

What is Discord? How do I get there?

Luyren

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  • Posts: 2735
FM Studio - yeah I know - I promised my paying customers an update with a few changes to it, did so, published it and informed that the upgrade was in. At the time I had A10 on my testing device and only upgraded to A11 today. I cannot revert to my backup, I can only hope to get a b10616 from someone and that my customers don't start beating me up.

What is Discord? How do I get there?
Link to the discord server: https://discord.gg/XjawJCW
It's more active than the forums.
My Stencyl resources are available here: https://luyren.itch.io/
Cutscenes, RPG Elements, Particles, Map System and many more.
Twitter

gcarne

  • Posts: 133
FM Studio - yeah I know - I promised my paying customers an update with a few changes to it, did so, published it and informed that the upgrade was in. At the time I had A10 on my testing device and only upgraded to A11 today. I cannot revert to my backup, I can only hope to get a b10616 from someone and that my customers don't start beating me up.

What is Discord? How do I get there?
Link to the discord server: https://discord.gg/XjawJCW
It's more active than the forums.
Thanks, I'll go there.

Justin

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  • Posts: 4645
I've made an update on the issue tracker thread. The short of it is: force Stencyl to target API 29 and the crash should go away.

http://community.stencyl.com/index.php?issue=1996.0
For Live Support: Join our discord server and ping me @justin.
I'm most often available between 10am and 10pm Japan time. (GMT+9)