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Ask a Question / "no mountable file system" on Mac when trying to install via DMG
« on: April 19, 2019, 10:32:25 am »
A small but noticeable number of Mac users are unable to open our DMG installer for Mac. The Mac presents a "no mountable file system" error when the user attempts to open the DMG for installation.
Each time we try to follow up (these reports come via e-mail), we don't hear back but would like to get to the bottom of this. We aren't able to reproduce the problem on our end.
1) If you are encountering this issue, please follow step (3) on this page, let us know what you see in Terminal, so we can have a closer look at this.
2) Let us know what version of OS X you're on.
Thanks!
Each time we try to follow up (these reports come via e-mail), we don't hear back but would like to get to the bottom of this. We aren't able to reproduce the problem on our end.
1) If you are encountering this issue, please follow step (3) on this page, let us know what you see in Terminal, so we can have a closer look at this.
2) Let us know what version of OS X you're on.
Thanks!