Bug Issue: Unexpected Problem

Pages: 1


  • Junior Stencyler
January 26, 2022, 07:01:45 pm
When I try to change the preferences of the program, I get a weird box  and it does not allow me to access the preferences.

In case the image can not be seen, the error box says the following:

Unexpected Problem
Ouch, this should not have happened! Please report this error on the forum.
* Describe in which situation this error occured.
* Be as specific as possible. Provide steps on how to reproduce the error if you can.
* Generate and attach your logs.

I already uninstalled and reinstalled the program once or twice and the problem is not fixed.  Why is this happening?  Can somebody help me please?


  • Master Stencyler
  • *
January 26, 2022, 07:44:54 pm
You didn't upload an image attachment, so there's no image to be seen.

Rather than an image of the error box, though, it would be better if you uploaded your logs. Tools > Logs > Generate Logs in Stencyl, and then upload them as an attachment on the right-hand side of this issue.

New attachment added by KailiNaoko - January 29, 2022, 10:47:16 pm

New attachment added by KailiNaoko - January 29, 2022, 10:47:31 pm


  • Master Stencyler
  • *
January 30, 2022, 08:36:23 pm
It looks like this may be caused by the Russian language files.

If you set the interface language to English, does it work?
  • Status changed from New to Need Info


  • Master Stencyler
  • *
August 04, 2022, 06:51:06 am
I've looked into this and found that the actual cause was having the language debug mode turned on. This problem is fixed now in b11091, and will be available in the public 4.1.0 release. Other problems may occur with language debug mode enabled, though, so I'd suggest turning it off.
  • Status changed from Need Info to Resolved

Pages: 1


  • Reported
    January 26, 2022, 07:01:45 pm
  • Updated
    August 04, 2022, 06:51:06 am

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    Stencyl 3.3
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* log-2022-01-30-1.zip (16.01 kB - downloaded 206 times.)
* log-2022-01-30.zip (8.84 kB - downloaded 205 times.)